PRIVACY POLICY

Scenescape Partners

Scenescape® — Plants, Landscaping, Nursery, Horticulture & Online Retail

Last Updated: 4 June 2026

1. Introduction

This Privacy Policy explains how M/s Scenescape Partners, operating under the brand name “Scenescape”, collects, uses, stores, shares and protects personal data of customers, clients, website users, nursery visitors, project clients, vendors, consultants, job applicants and other persons who interact with Scenescape.

Scenescape is engaged in landscaping, horticulture, nursery operations, rare plant collection, online and offline retail sale of plants and horticultural supplies, wholesale plant sales, garden design, plantation work, exterior design, project execution, maintenance services and related services.

This Privacy Policy applies to personal data collected through Scenescape’s website, online store, nursery, phone calls, WhatsApp, email, social media, enquiry forms, quotation requests, invoices, project documents, delivery records, payment systems, CCTV/security systems, customer support communications and offline interactions.

2. Business Details

Business Name: M/s Scenescape Partners

Brand Name: Scenescape

Registered Address:

Scenescape

1 Ramraj Colony, Bodhgama,

Patna, Bihar - 801113

Phone: +91 70 33333 999

Email: contact@scenescape.org

Partnership Firm Registration No.: F000168/2017

Udyog Aadhaar No.: BR26A0040566

GSTIN: 10ABYFS8993D1ZJ

For the purposes of this Privacy Policy, “Scenescape”, “we”, “us” and “our” refer to M/s Scenescape Partners. “You”, “your”, “customer”, “client”, “user” or “visitor” refer to any person whose personal data is collected or processed by Scenescape.

3. Scope of this Privacy Policy

This Privacy Policy applies when you:

1. visit or use the Scenescape website or online store;

2. purchase plants, horticultural supplies, planters, soil, media, fertilisers, tools or related products;

3. place an order online, offline, through phone, WhatsApp, email or social media;

4. request a quotation, proposal, BOQ, design, consultation or site visit;

5. engage Scenescape for landscaping, plantation, garden design, exterior design, maintenance or project work;

6. visit the nursery, office, project site or any Scenescape-controlled premises;

7. interact with Scenescape’s customer support or sales team;

8. subscribe to updates, newsletters, offers or plant-care information;

9. participate in events, exhibitions, plant shows, workshops or promotions;

10. apply for jobs, internships, vendor registration or business association with Scenescape.

4. Personal Data We Collect

Depending on your interaction with Scenescape, we may collect the following categories of personal data.

4.1 Identity and Contact Data

This may include:

• name;

• phone number;

• email address;

• billing address;

• shipping address;

• project site address;

• business name;

• GST details;

• designation or role;

• organisation name;

• customer ID, order ID or enquiry ID.

4.2 Order, Transaction and Payment Data

This may include:

• products ordered;

• plant varieties selected;

• order history;

• invoice details;

• payment status;

• transaction reference numbers;

• delivery details;

• refund details;

• purchase preferences;

• credit terms, if applicable;

• communication relating to orders or payments.

Scenescape does not ordinarily store complete debit card, credit card, UPI PIN, net-banking password or other full payment credentials. Such data is generally processed by banks, payment gateways, UPI providers or other authorised payment service providers.

4.3 Delivery and Logistics Data

This may include:

• delivery address;

• recipient name;

• recipient phone number;

• courier details;

• tracking information;

• proof of delivery;

• delivery instructions;

• location landmarks;

• delivery-related communication;

• photos or videos shared for damaged parcels or dead-on-arrival claims.

4.4 Landscaping, Project and Consultation Data

For landscaping, garden design, plantation, maintenance and project work, we may collect:

• site address;

• site photographs and videos;

• site measurements;

• drawings, maps or plans shared by you;

• information about water supply, drainage, soil, sunlight, access and utilities;

• project requirements;

• budget preferences;

• plant preferences;

• design preferences;

• approval records;

• correspondence with architects, consultants, contractors or project managers;

• billing and work-order information.

4.5 Website, Device and Technical Data

When you use our website or digital services, we may collect:

• IP address;

• browser type;

• device type;

• operating system;

• pages visited;

• date and time of visit;

• referring website;

• cart activity;

• cookies and similar identifiers;

• search terms used on the website;

• website interaction data;

• approximate location derived from technical data.

4.6 Communication Data

This may include:

• emails sent to us;

• WhatsApp messages;

• phone-call notes;

• customer-support records;

• feedback;

• reviews;

• complaints;

• social media messages;

• photographs, videos or documents shared by you;

• consent and preference records.

4.7 Marketing and Preference Data

This may include:

• plant interests;

• wishlist items;

• preferred categories;

• nursery visit preferences;

• project interests;

• event participation;

• newsletter subscription status;

• marketing opt-in or opt-out status;

• response to offers or campaigns.

4.8 CCTV, Security and Premises Data

If you visit our nursery, office, project storage area or other premises, you may be recorded by CCTV or other security systems. We may also maintain visitor logs for safety, security, asset protection, dispute handling and legal compliance.

4.9 Employment, Internship and Vendor Data

If you apply for employment, internship, vendor registration, consultancy or business association, we may collect:

• resume or CV;

• educational details;

• work experience;

• phone number and email;

• identity details;

• portfolio;

• references;

• expected compensation;

• business credentials;

• GST and bank details, where relevant.

5. How We Collect Personal Data

We may collect personal data directly from you when you:

1. create an account;

2. place an order;

3. make a payment;

4. fill an enquiry form;

5. call, email or message us;

6. request a quotation or site visit;

7. share your location or project address;

8. visit our nursery or office;

9. subscribe to updates;

10. submit a complaint, return request or delivery claim;

11. apply for a job, internship or vendor relationship.

We may also collect data automatically through cookies and website tools, or from third parties such as payment gateways, courier partners, social media platforms, business partners, project consultants, architects, government portals, tender platforms or customer-appointed representatives.

6. Purposes for Which We Use Personal Data

Scenescape may use personal data for the following purposes:

6.1 Order Processing and Fulfilment

To process orders, confirm availability, prepare invoices, pack products, arrange delivery, manage payments, handle refunds, resolve delivery issues and provide after-sales support.

6.2 Landscaping and Project Services

To understand project requirements, inspect sites, prepare designs, estimates and BOQs, execute landscaping work, coordinate with clients and contractors, manage project records, raise invoices and provide maintenance or support.

6.3 Customer Support and Complaint Handling

To respond to enquiries, resolve complaints, verify damaged-delivery claims, handle dead-on-arrival claims, provide plant-care guidance, process replacements or credits and maintain service records.

6.4 Delivery and Logistics

To arrange shipping, local delivery, courier dispatch, transport coordination, tracking, proof of delivery and delivery-related communication.

6.5 Payments, Accounts and Tax Compliance

To process payments, issue invoices, maintain accounts, comply with GST, income-tax, audit, accounting and other legal obligations.

6.6 Website Operation and Improvement

To operate the website, manage accounts, maintain carts, remember preferences, improve website performance, prevent fraud, analyse usage and improve customer experience.

6.7 Safety, Security and Fraud Prevention

To protect customers, visitors, employees, plants, inventory, rare collections, premises, project materials and business assets; to detect fraud, theft, misuse, unauthorised access or unlawful activity.

6.8 Marketing and Customer Communication

To send plant availability updates, nursery updates, offers, event information, care guides, service reminders, project follow-ups and promotional messages, where permitted by law or with your consent where required.

6.9 Legal and Dispute Management

To respond to legal notices, enforce contracts, comply with court orders or government directions, prevent misuse, defend legal claims and resolve disputes.

6.10 Recruitment and Vendor Evaluation

To evaluate job applicants, interns, consultants, contractors, suppliers, vendors and business partners.

7. Lawful Basis and Consent

Scenescape processes personal data only for lawful purposes. Depending on the context, processing may be based on:

1. your consent;

2. performance of a contract or order;

3. steps taken at your request before entering into a contract;

4. compliance with legal obligations;

5. protection of safety, security and property;

6. legitimate business purposes permitted under applicable law;

7. grievance handling and dispute resolution.

Where consent is required, we will seek consent in a clear manner. You may withdraw consent where legally permitted, but withdrawal may affect our ability to provide certain services, process orders, deliver products, respond to requests or maintain your account.

8. Data of Children

Scenescape does not knowingly collect personal data from children for independent online purchasing or account creation.

If a child’s data is collected in connection with a family order, nursery visit, school project, event, workshop, photograph, project site, delivery or communication, such data should be provided by or with the knowledge of a parent, lawful guardian, school, institution or authorised adult.

Where legally required, Scenescape may seek verifiable consent from a parent or lawful guardian before processing children’s personal data.

Parents or guardians may contact us at contact@scenescape.org for correction, deletion or grievance requests relating to children’s data, subject to legal and operational retention requirements.

9. Cookies and Similar Technologies

Our website may use cookies, pixels, analytics tools, plug-ins and similar technologies to:

1. keep the website functioning;

2. remember your cart and preferences;

3. improve website performance;

4. understand visitor behaviour;

5. detect technical issues;

6. improve product listings and content;

7. support marketing and remarketing where permitted.

You may disable cookies through browser settings. However, disabling cookies may affect website functionality, cart features, login features, payment flow or personalised experience.

10. Sharing of Personal Data

Scenescape may share personal data with trusted third parties where necessary for legitimate business, contractual or legal purposes.

Such third parties may include:

1. payment gateways and banks;

2. UPI providers and card networks;

3. courier and logistics partners;

4. transporters and delivery personnel;

5. hosting and IT service providers;

6. website and e-commerce service providers;

7. analytics and marketing service providers;

8. customer-support tools;

9. accountants, auditors and tax consultants;

10. legal advisors;

11. architects, consultants, contractors and subcontractors for project work;

12. government departments, courts, police or regulators where legally required;

13. business successors in case of restructuring, merger, transfer or reorganisation.

We do not sell personal data as a business practice. We do not knowingly trade customer personal data for unrelated third-party commercial exploitation.

11. Payment Processing

Payments made through the website or digital channels may be processed by third-party payment service providers. These providers may collect and process payment details according to their own security standards and privacy policies.

Scenescape may receive limited payment-related information such as payment status, transaction ID, amount, date, mode of payment and refund status. We do not ordinarily receive or store full card numbers, CVV, UPI PIN or net-banking passwords.

Customers should never share OTPs, card PINs, UPI PINs or banking passwords with Scenescape staff or anyone claiming to represent Scenescape.

12. International Orders and Data Transfers

Scenescape may receive enquiries or orders from customers outside India and may work with logistics, payment, communication, cloud, hosting or service providers located in India or outside India.

Where personal data is transferred or accessed outside India, Scenescape will take reasonable steps to ensure that such transfer is consistent with applicable Indian law and is limited to necessary business, delivery, payment, service or legal purposes.

International customers are responsible for ensuring that plant import, customs, quarantine and phytosanitary requirements are met in their country or region.

13. Data Retention

Scenescape will retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including:

1. order fulfilment;

2. delivery and after-sales support;

3. accounting and tax records;

4. legal and regulatory compliance;

5. project execution and maintenance;

6. warranty, replacement or complaint handling;

7. dispute resolution;

8. fraud prevention and security;

9. business records and audit requirements.

Different categories of data may be retained for different periods. For example, invoices and tax records may be retained for statutory periods, while marketing preferences may be retained until you opt out or request deletion, subject to legal retention requirements.

When data is no longer required, Scenescape may delete, anonymise, archive or securely restrict access to such data.

14. Security Measures

Scenescape takes reasonable technical, organisational and operational measures to protect personal data against unauthorised access, misuse, alteration, disclosure, loss or destruction.

Such measures may include access controls, password protection, limited employee access, secure payment processing through third-party gateways, device security, backups, staff instructions, physical security, CCTV, and secure storage of business records.

However, no system, website, email, messaging platform or internet transmission is completely secure. Customers are responsible for protecting their own devices, passwords, OTPs, email accounts and payment credentials.

15. Your Rights

Subject to applicable law, you may have the right to:

1. access information about your personal data processed by Scenescape;

2. request correction of inaccurate or incomplete data;

3. request updating of outdated information;

4. withdraw consent where processing is based on consent;

5. request deletion or erasure where legally available;

6. nominate another person to exercise rights in accordance with applicable law;

7. raise a grievance regarding processing of personal data;

8. opt out of promotional communications.

To exercise these rights, you may contact us at contact@scenescape.org. We may verify your identity before acting on your request.

Your request may be refused or limited where retention or processing is necessary for legal compliance, tax records, invoices, contractual obligations, dispute resolution, fraud prevention, safety, security or other lawful grounds.

16. Marketing Choices

Scenescape may send promotional messages, plant availability alerts, offers, catalogues, nursery updates, event information, gardening tips, care guides and service updates through email, SMS, WhatsApp, phone or social media, where permitted by law.

You may opt out of promotional communications by contacting us at contact@scenescape.org or by using any unsubscribe option provided in the message.

Even after opting out of promotional communications, you may still receive transactional or service-related messages, such as order confirmations, invoices, delivery updates, payment confirmations, project communications, safety notices and legal notices.

17. User-Generated Content, Reviews and Social Media

If you submit reviews, testimonials, photographs, videos, comments, tags, stories or feedback relating to Scenescape, we may use such content for customer support, service improvement, marketing, website display, social media, portfolio and business records, subject to applicable law and platform settings.

You should not share content that includes personal data of another person without their permission. You should not submit unlawful, defamatory, obscene, misleading, infringing or confidential content.

If you want us to remove a testimonial, review, photograph or social media content shared by you and controlled by Scenescape, you may contact us. Removal may be subject to platform limitations, legal records and archival requirements.

18. CCTV, Photography and Nursery/Project Records

Scenescape may use CCTV or photography at its nursery, office, storage areas, project sites or events for safety, security, inventory protection, project documentation, quality control, training, portfolio creation and dispute resolution.

For private residence projects, Scenescape will take reasonable care not to disclose sensitive personal details publicly without consent. For commercial, institutional, government or public-facing projects, Scenescape may use project photographs and descriptions in its portfolio unless restricted by a written confidentiality agreement.

CCTV footage and project photographs may be retained for a reasonable period depending on safety, security, legal, project or business requirements.

19. Third-Party Websites and Services

The Scenescape website or communications may contain links to third-party websites, payment gateways, courier platforms, social media platforms, maps, video platforms or other services.

Scenescape is not responsible for the privacy practices, terms, security or content of third-party platforms. You should review their privacy policies before using such services.

20. Business Transfers

If Scenescape undergoes reorganisation, restructuring, merger, transfer of business, change in partnership, sale of assets, investment, acquisition or similar transaction, personal data may be transferred as part of the business records, subject to applicable law and reasonable confidentiality protections.

21. Legal Disclosure

Scenescape may disclose personal data where necessary to:

1. comply with law;

2. respond to court orders, government notices or regulatory requests;

3. enforce contracts and policies;

4. protect Scenescape’s legal rights;

5. prevent fraud, theft, cyber misuse or unlawful activity;

6. protect the safety of customers, staff, visitors or the public;

7. resolve disputes or claims.

22. Accuracy of Information

You are responsible for ensuring that personal data provided to Scenescape is accurate, complete and current.

Scenescape shall not be responsible for failed delivery, billing error, communication failure, order delay, plant deterioration, legal issue or loss arising from incorrect, incomplete or outdated information provided by you.

23. Grievance Redressal and Contact

For privacy-related requests, complaints, corrections, deletion requests, consent withdrawal, marketing opt-out, data-rights requests or grievances, you may contact:

Scenescape Partners

1 Ramraj Colony, Bodhgama,

Patna, Bihar - 801113

Phone: +91 70 33333 999

Email: contact@scenescape.org

Please include your name, contact details, order number or project reference, and a clear description of your request. We may ask for additional information to verify your identity before processing the request.

Scenescape will attempt to respond to genuine privacy grievances within a reasonable period in accordance with applicable law.

24. Updates to This Privacy Policy

Scenescape may update this Privacy Policy from time to time due to changes in law, technology, business operations, website features, payment systems, services or privacy practices.

Updated versions may be posted on the website or communicated through appropriate channels. Continued use of Scenescape’s website, products or services after such update shall constitute acceptance of the updated Privacy Policy.

25. Governing Law and Jurisdiction

This Privacy Policy shall be governed by the laws of India.

Subject to rights and remedies that cannot be contractually excluded under applicable law, courts and competent forums at Patna, Bihar, India shall have jurisdiction over disputes arising out of or relating to this Privacy Policy, Scenescape’s website, services, orders, projects or data practices.

End of Privacy Policy